Legal guarantee
At least two years of legal guarantee of conformity for goods sold in the European Union.
Consumers can exercise their rights under the legal guarantee, for example if the goods:
Sellers are liable for any lack of conformity that existed when the goods were delivered and becomes apparent during the legal guarantee period. In these cases, sellers must offer:
Some countries provide a longer legal guarantee period. A shorter period may apply to second-hand goods, but it cannot be less than one year.
For information about your rights in a particular country, scan the QR code in the notice or ask the seller.
Information about your guarantee rights at Your Europe
What should you do if you receive goods that do not conform?
Sellers and manufacturers may also provide commercial guarantees that apply independently of the legal guarantee. For example, the GARAN label in the notice indicates that the manufacturer provides a commercial durability guarantee at no additional cost that covers the entire product.
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Legal guarantee
At least two years of legal guarantee of conformity for goods sold in the European Union.
Consumers can exercise their rights under the legal guarantee, for example if the goods:
Sellers are liable for any lack of conformity that existed when the goods were delivered and becomes apparent during the legal guarantee period. In these cases, sellers must offer:
Some countries provide a longer legal guarantee period. A shorter period may apply to second-hand goods, but it cannot be less than one year.
For information about your rights in a particular country, scan the QR code in the notice or ask the seller.
Information about your guarantee rights at Your Europe
What should you do if you receive goods that do not conform?
Sellers and manufacturers may also provide commercial guarantees that apply independently of the legal guarantee. For example, the GARAN label in the notice indicates that the manufacturer provides a commercial durability guarantee at no additional cost that covers the entire product.
Technical data sheets, certificates and further documents
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