Right of withdrawal

Right of withdrawal

If you are a consumer within the meaning of section 13 of the German Civil Code (BGB), you have the following right of withdrawal when making a purchase.

Instructions on withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party nominated by you other than the carrier, take physical possession of the goods.

To exercise your right of withdrawal, you must inform us:

EBROM, Thomas Schmolinski & Sven Wiechers GbR
Forststraße 4a
83123 Amerang, Germany
Telephone: +49/8074/9176911
Email: info@ebrom.de

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post, fax or email. You may use the model withdrawal form below, but this is not obligatory. If you use this option, we will promptly acknowledge receipt of your withdrawal, for example by email.

You may also submit your withdrawal electronically using the online withdrawal function (“Withdraw from contract”) provided in our online shop. If you use this option, we will promptly acknowledge receipt of your withdrawal on a durable medium, for example by email.

To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer. We will reimburse you without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is earlier.

You bear the direct cost of returning the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply, among other cases, to contracts for goods made to the customer’s specifications, clearly personalised goods, or goods that by their nature are not suitable for return.

Please note

Please avoid damaging or soiling the goods. If possible, return them in their original packaging, with all accessories and packaging components. If you no longer have the original packaging, please use suitable packaging to prevent damage in transit.

These requests are not conditions for valid exercise of the right of withdrawal.

Business customers and resellers: the right of withdrawal applies only to private individuals acting as consumers. Business customers acting as traders do not have this right of withdrawal.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To: EBROM, Thomas Schmolinski & Sven Wiechers GbR, Forststraße 4a, 83123 Amerang, Germany. Telephone: +49/8074/9176911. Email: info@ebrom.de

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

1. Ordered on (*) / received on (*):
2. Name of consumer(s):
3. Address of consumer(s):
4. Signature of consumer(s), only if this form is submitted on paper:
5. Date:

(*) Delete as appropriate.